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Campus Living Villages: Ensuring student wellbeing in private accommodation

According to the NUS, as many as 70% of students may experience homesickness at university. This is perhaps unsurprising when you consider that many students will be living away from home for the first time. When the excitement of Freshers’ Week subsides, reality sets in – budgeting and paying bills, shopping for and preparing meals, dealing with home security, and navigating an unfamiliar city, all with reduced access to the usual support network of family and friends back home.

The pressures associated with moving to university can test students with a pre-existing mental health condition, and may cause otherwise healthy individuals to become vulnerable; the rise in students accessing mental health services at university is well documented. Given the challenges posed by this transitional period, it is so important that student accommodation – a home from home – is just right. The student mental health charity Student Minds published a report earlier this year, highlighting the role of university and privately owned accommodation providers in creating an environment that enhances student wellbeing. Accommodation staff often witness student distress first-hand and need to be able to respond appropriately. The report encourages accommodation providers to develop wellbeing support for their student residents. We spoke to Rob Campbell (Health, Safety, Environment and Quality Manager) and Rebecca O’Hare (Resident Life Manager) from Campus Living Villages (CLV) to find out more about their work to ensure student wellbeing in the private accommodation sector.

Campus Living Villages

Established in 2003, CLV now house over 45,000 students throughout Australia, the UK, the United States and New Zealand. They already provide student residents with opportunities to socialise and make friends but in early 2016, CLV began reviewing these initiatives in light of increasing concerns for UK student wellbeing. Rob explains why this support is important:

“The student experience is quite literally a journey that takes students through a wide and varied range of emotions, both positive and negative. These range from feelings of isolation for students living outside of a family home for the first time and stress from the pressures of the course, through to social anxiety or any exacerbating or pre-existing issues.”

Partnership working

CLV’s first step in developing their approach to student wellbeing was to understand what mental health means to students, and CLV employees, and to raise awareness of this issue within the organisation. To this end, CLV partnered with Manchester-based young people’s mental health charity 42nd Street, who delivered training to office and Village staff. This was to raise awareness of student mental health, and to help staff identify warning signs and signpost students to the available support. 42nd Street also assisted CLV in conducting a review of their current processes for supporting the Village teams. Next, CLV worked with Rethink Mental Illness to establish Mental Health First Aiders in all Villages, further strengthening their support network for students.

Building upon a better understanding of the issue and the available support, CLV are now reviewing their policies and procedures in order to establish effective tools that can be used in all Villages. This is a significant, ongoing piece of work is currently the main focus of the project team, and Rebecca outlines how it has changed their perspective on student wellbeing:

“The biggest lesson learned to far is that Mental Health is not just about when people are struggling, it’s a whole lot more than mental illness. Promoting and maintaining positive mental health should undoubtedly be the focus of everyone’s efforts in as open and honest a way as possible, and as student accommodation providers we have a key role to play.”

Planning events

CLV have decided against running events for events sake. Instead, they run workshops with their Village teams to keep staff informed of trends in the HE sector and the pressures faced by today’s students. This helps staff to understand the contemporary student experience, and