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ProtectED wins 2020 OSPA for "Outstanding Customer Service Initiative"

ProtectED has been named 2020 winner of the prestigious Outstanding Security Performance Awards (OSPAs) for "Outstanding Customer Service Initiative".

This year’s Outstanding Security Performance Awards took place at the Royal Lancaster Hotel London on Wednesday 26 February 2020. The event was hosted expertly by stand-up comedian and ‘Chaser’ Paul Sinha. Brian Nuttall and Professor Allan Walker, Directors of ProtectED CIC, were at the ceremony to receive the award.

Professor Walker, said, “This award follows hard on the heels of our success in the Security and Fire Excellence Awards in November. Both reflect the leading position of ProtectED in properly addressing student safety and security in higher education. This OSPA is testament to the close partnership between university academics, professional services staff and industry partners. Going forward, it will support the further roll-out of ProtectED across the HE sector and increased engagement with security-minded companies through cutting edge research and the application of design thinking.”

Judged by a panel of 20 experts drawn from the security industry, the OSPAs recognise and reward the performance of companies and individuals from across the sector. The organiser informed us that this year's competition was especially strong, which underscores the scale of this achievement for ProtectED.

Brian Nuttall, ProtectED Director, said, “I'm delighted to have attended the Outstanding Security Performance Awards (OSPAs) with Professor Allan Walker. A great event attended by the leading lights in UK security sector, fabulously hosted by Paul Sinha from the Chase, and rounded off by ProtectED winning its second major industry award for “Outstanding Customer Service Initiative”. Thanks go out to all the team, our Advisory Board and Patron for your continued support and fantastic contribution.”

Everyone at ProtectED is extremely proud to have won this highly regarded award. ProtectED is the first national accreditation scheme for universities that addresses holistically student safety, security and wellbeing. It is the result of four years' research, design and development by academic researchers, professional services staff and security specialists, guided by an advisory board of sector experts. We are very pleased to be supporting the forward-looking universities joining ProtectED in making a positive difference to the student experience.

Great thanks also to Mark Rowe Editor, Professional Security magazine who has been a great supporter of ProtectED and has also written a piece on our win for the Professional Security Magazine, you can have a read here.

Notes to Editors:

  1. Link to the OSPAs awards website:

  2. ProtectED is a not-for-profit community interest company and membership organisation formed following a four-year research initiative by the at the University of Salford.

For more information on this story, please contact:

Lisa Ravenscroft

t: +44 (0)161 295 6729 m: +44 (0)7889 933034 e:

For more information on ProtectED visit

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